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1. Shipping and Delivery Time
1.1 Shipping Time
After you successfully place your order and pay, we will prepare, pack, and ship the wallet within 5-7 business days. In the event of unforeseen circumstances, such as product out-of-stock or errors in order information requiring verification, we will promptly notify you via email ([email protected]) and provide an estimated delivery time.
1.2 Shipping Time
Once shipped from our warehouse, shipping time to EU member states is 20-40 calendar days. Shipping time may be affected by the destination country's location, local logistics efficiency, customs clearance speed, and force majeure factors such as weather and holidays. Therefore, this time is only an estimate and actual delivery time may vary.
After shipping, we will provide you with the tracking number and tracking information via email so you can track the shipment status of your product in real time.
2. Shipping Liability
2.1 Post-Shipping Liability
Before shipping, we will conduct a thorough inspection of the product to ensure that the wallet and packaging are intact. Once the product is shipped and handed over to the logistics company for transportation, the responsibility for its safekeeping during transportation transfers to the logistics company.
2.2 Handling Problems During Transportation
If the product is damaged, lost, or misdelivered during transportation, you must contact our customer service team via email ([email protected]) upon receipt of the product or within 48 hours of discovering the problem, and provide relevant evidence (such as photos of the damaged product, screenshots of the shipping records, etc.). We will assist you in filing a claim with the logistics company and, depending on the circumstances, provide you with a replacement product, a refund, or other reasonable solution.
We are not responsible for delayed delivery or return of products due to reasons such as an incorrect or incomplete delivery address you provided, or lack of a signature for the delivery. You will be responsible for any additional shipping costs incurred. If the product is ultimately undeliverable and cannot be returned, we will negotiate with you based on the actual circumstances.
3. Shipping Costs
3.1 Costs
Shipping costs vary depending on the number and weight of wallets purchased, as well as the country of destination. The specific costs will be displayed on the order page when you place your order and must be paid for at the time of purchase.
Unless otherwise specified or in conjunction with a promotional offer, shipping costs are not included in the product price, and free shipping is not provided.
3.2 Cost Adjustments
We reserve the right to adjust shipping costs if shipping costs change due to force majeure factors such as fuel price increases or changes in logistics company rates. We will promptly announce the new rates on our website (sonderlyinc.com). Orders placed but not yet shipped will still be subject to the shipping costs in effect at the time of order placement.
4. Customs and Taxes
4.1 Customs Clearance
Goods entering EU member states are subject to local customs clearance procedures. The time and procedures required for customs clearance vary depending on the customs regulations of the destination country. We will provide the necessary customs clearance documents (such as a commercial invoice), but we cannot guarantee the specific time for customs clearance. 4.2 Taxes and Fees
Shipping costs do not include customs duties, value-added tax (VAT), and other related taxes that may be incurred upon importation into EU member states. These taxes and fees are the sole responsibility of the customer according to local customs regulations.
Customs taxes and fees will be calculated based on the declared value of the goods and the local tax rate. The specific amount will be determined by local customs notification. If you fail to pay relevant taxes and fees on time, resulting in the goods being detained or returned, you will be solely responsible for any losses and expenses incurred.
5. Shipping Restrictions
5.1 Destination Restrictions
Currently, our shipping service only covers EU member states. We do not offer shipping services to destinations outside the EU. Thank you for your understanding.
5.2 Product Restrictions
The wallets we ship must comply with relevant EU laws, regulations, and customs regulations. We prohibit the shipping of goods that are counterfeit, substandard, infringe intellectual property rights, or violate local prohibitions. If a product fails to pass customs inspection or is detained due to non-compliance, we will issue a refund (minus any shipping costs) but will not be held liable for any other consequences.
6. Shipping Method
We will select appropriate logistics companies and shipping methods (such as international express, postal parcels, etc.) based on factors such as the product characteristics, destination, and shipping costs. You are not entitled to specify a specific logistics company or shipping method, but we will ensure that the selected logistics service meets basic shipping needs and timeliness requirements.
7. Changes and Interpretations of Terms
We may revise these Shipping Terms based on changes in EU shipping policies, adjustments in the logistics market, and other circumstances. Upon any changes, we will post the updated terms on our website (sonderlyinc.com), and the updated terms will take effect from the date of posting. For orders placed before any changes to these terms, the shipping terms in effect at the time of order placement will still apply.
SONDERLY TRADE INC reserves the right of final interpretation of these Shipping Terms. If you have any questions regarding shipping, please contact our customer service team via email ([email protected]) and they will provide detailed answers.