-513x488.png "sonderlyinc")
At SONDERLY TRADE INC, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our business, including by visiting our website at sonderlyinc.com or communicating with us at [email protected]. This policy complies with relevant EU data protection regulations, in particular the General Data Protection Regulation (GDPR).
1. Data Controller Information
The data controller is SONDERLY TRADE INC. If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
Email: [email protected]
We will respond to your inquiries as promptly as possible and within the legally required timeframe.
2. Categories of Data Collected
2.1 Personal Information
Contact Information: When you contact us, such as to inquire about products, place an order for a wallet, or seek after-sales support, we may collect your name, email address, mailing address, and phone number. Transaction Information: When you purchase our wallet products, we collect order details, including the style, quantity, payment amount, payment method, and order date and status. This information is used to process your order, arrange delivery, and provide after-sales service.
Account Information: If you create an account on our website to facilitate shopping, we will store your account login information (username and password) and your profile information, such as preferred wallet style and delivery address.
2.2 Technical Information
Device Information: When you visit our website, we automatically collect information about your device, including but not limited to device type (e.g., mobile phone, tablet, computer), operating system, browser type, and version. This information helps us optimize the display and performance of the website on different devices.
Log Information: Our servers automatically record logs related to your visits to the website, including your IP address, access time, pages viewed, and the page from which you were redirected. This log information is used to analyze website traffic, diagnose technical issues, and improve user experience.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to recognize your device, remember your preferences (e.g., language selection, shopping cart contents), and analyze your behavior on the website. You can choose to accept or reject cookies through your browser settings, but please note that rejecting certain cookies may affect your experience of some features on our website.
3. Purpose of Data Use
3.1 Performance of Contract
We use the personal data we collect to fulfill our contractual obligations with you. For example, we process your wallet purchase order, including arranging shipment, providing order tracking information, and handling return and exchange requests.
3.2 Providing Services and Communication
To provide you with quality service, we use your personal data to keep in touch with you, such as responding to your inquiries, sending order confirmations and shipping notifications, and providing you with the latest information about our wallet products, promotions, and personalized recommendations (provided you have consented to receive such marketing communications).
3.3 Website Operation and Optimization
The collection and analysis of technical information helps us operate, maintain, and optimize the performance of our website, ensure its stable operation, improve the user interface and functionality, and better understand user behavior and needs, thereby providing you with a more personalized and convenient browsing experience. 3.4 Legal Compliance We may use and disclose your personal data as required by law to comply with EU and related country laws and regulations, such as tax reporting and anti-money laundering regulations. Furthermore, in the event of legal disputes or law enforcement investigations, we may provide necessary personal data to the extent permitted by law.
4. Data Sharing
4.1 Third-Party Service Providers We may share your personal data with third-party service providers who assist us with our business activities, such as payment processors (to process your payments), logistics companies (for shipping), email marketing services (if you have consented to receive marketing emails), and website hosting and analytics providers. We only provide these third parties with the minimum personal data necessary to perform their services and require them to comply with strict data protection and confidentiality obligations and not use your data for any other purpose.
4.2 Legal Requirements and Protection of Rights and Interests We may disclose your personal data when required by law, such as in response to a subpoena, government investigation, or other legal process. Furthermore, we may share your personal data where appropriate if we believe it is necessary to protect our legal rights and interests, prevent fraud or other illegal activities, or protect the personal and property safety of our users.
5. Data Storage and Retention
5.1 Storage Location
Your personal data will be stored on servers located in the European Union to ensure compliance with the EU's strict data protection regulations. We implement appropriate technical and organizational measures to ensure the security of your data during storage and to prevent data leakage, alteration, or loss.
5.2 Retention Period
We retain your personal data only for the minimum period necessary to fulfill the purposes for which it was collected, taking into account legal and business requirements. For example, transaction data may be retained for several years to meet tax and accounting regulations, while data related to client inquiries may be retained for a reasonable period after the inquiries have been resolved. Once the retention period expires, we will securely delete or anonymize your personal data so that it can no longer be associated with you.
6. Your Rights
6.1 Right of Access
You have the right to request access to your personal data at any time to understand what information we have collected about you, how it is used, and with which third parties it has been shared. You can make an access request using the contact information above, and we will respond and provide you with a copy of the relevant data within the legally prescribed timeframe.
6.2 Right to Correction
If you discover that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please provide the specific details and the basis for the correction, and we will verify and promptly update your personal data.
6.3 Right to Erasure
In certain circumstances, you have the right to request that we erase your personal data. For example, if the data is no longer necessary for the purpose for which it was collected, or if you have withdrawn your consent to the processing and there is no other lawful basis for processing, you may request erasure. However, please note that if we are required by law to retain the data, we may not be able to completely erase the data, but we may restrict its processing.
6.4 Right to Restriction of Processing
You can request that we restrict the processing of your personal data. For example, if you dispute the accuracy of the data, you have the right to request that we store the data without further processing while we verify the accuracy of the data. Alternatively, if the lawfulness of the processing is contested, you can request that the processing be restricted until the dispute is resolved.
6.5 Right to Data Portability
Subject to legal requirements, you have the right to receive your stored personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
6.6 Right to Object
You have the right to object to our processing of your personal data based on legitimate interests or direct marketing purposes. If you object to direct marketing, we will no longer send you marketing communications. For data processing based on legitimate interests, if your objection is justified, we will cease the relevant processing activities unless we have compelling legitimate grounds to continue the processing and such grounds override your interests.
6.7 Withdrawal of Consent
If our processing of your personal data is based on your consent (e.g., receiving marketing emails), you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. You can exercise your right to withdraw your consent by contacting us or following the unsubscribe procedures we provide.
7. Security Measures
We take the security of your personal data seriously and have implemented a range of technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, and destruction. These measures include, but are not limited to:
Encryption: Sensitive data is encrypted during transmission and storage to ensure confidentiality during transmission and storage.
Access Control: We implement a strict access control policy to limit access to your personal data to authorized personnel and assign least privilege based on their job responsibilities. Security Vulnerability Management: We conduct regular security vulnerability scans and tests to promptly identify and address potential security vulnerabilities and prevent potential data security risks.
Employee Training: We provide data protection and privacy security training to all employees to enhance their awareness of data protection and adhere to safe operating procedures, ensuring the proper handling of your personal data in their daily work.
While we have implemented the reasonable security measures outlined above, please understand that due to the complexity of technology and the network environment, no data protection measure is completely secure. If you discover any issues that may affect the security of your personal data, please contact us immediately.
8. Policy Updates
We may update this Privacy Policy from time to time based on business developments, legal and regulatory changes, or other reasonable reasons. We will notify you of significant changes by posting an announcement on our website, sending an email (if you have provided an email address), or other appropriate means. Your continued use of our services after any policy updates constitutes your acceptance of the updated Privacy Policy. We recommend that you periodically review this Privacy Policy page to stay informed of our latest privacy practices and your rights.
9. Children's Privacy Protection
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover that we have accidentally collected personal data from children, we will promptly take steps to delete the relevant data.
10. Dispute Resolution
If you have any disputes or complaints regarding our data processing activities or this Privacy Policy, please contact us first using the contact information above. We will do our best to resolve your issue. If we cannot resolve the issue through internal communication, you have the right to complain to the relevant EU data protection supervisory authority.